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Your order is very important to us and we know that it is very important to you to have it acted on quickly.
Once you submit your order, you will receive a confirmation message via e-mail letting you know that your order is being processed. Complete orders will be shipped immediately. We will hold incomplete orders for only a short period so that we may ship all your items together. If an item in your order will be delayed beyond a reasonable time, we will ship what we can quickly and then send out a second shipment at no additional cost. If there are unusual delays or problems with any items, we will stay in touch with you with all updates.
We will do everything possible to get ALL show items to you on time or inform you immediately if it will not be possible to deliver an order prior to a show date. Always be sure to let us know when a specific order is for a show or might be needed for a special date.
Products shipped to addresses in the continental United States are carried by US Priority Mail. You may elect to upgrade your shipping to USPS “EXPRESS MAIL” for an additional charge. To do so, select “SHIPPING OPTIONS” during checkout.
We understand that shopping on the internet is difficult. Sometimes colors will appear slightly different because of different monitors or browsers. We want you to feel confident in shopping with us. If you are not satisfied with any purchase for any reason, please let us know and we do whatever it takes to ensure your satisfaction.
Returns for exchange or refund must be made within 20 days of shipping date. NO EXCEPTIONS. No exchanges will be made until returned merchandise is received in its original new condition, not worn, in its original packaging, and with its original invoice. Shipping fees will be charged on all exchanges. Please include $5.00 for the first item and $.50 for each additional item. Special Order & Group Items (more than 12 items) can not be returned.
All fees/service charges are non-refundable. These include but are not limited to: shipping, gift wrap and express delivery. Refunds can only be issued for item price plus tax.
If you would like to return any purchase for exchange or refund, please email us or call (817) 738-9255 so we will know how to best resolve your return.